HydraFacial leverages Proggio for a new standard in project planning.
Used by aestheticians around the world, its devices deliver personalized treatments that cleanse, extract and hydrate face, body and scalp.
The Challenge
HydraFacial’s IT team was tasked with planning and executing up to 20 IT projects a year, plus providing support to the product R&D group, it was becoming clear that its reliance on spreadsheets and PowerPoint couldn’t keep pace with its fast-growing needs.
“We didn’t have a formalized process for project requests from internal stakeholders, no way to clearly see a full view of all projects in the queue, and no real standardized system to execute on projects across the department…everyone was doing their own thing in managing projects and tasks,” said Raechelle Raimondo, Sr. Director of Corporate Business Solutions & IT Governance.
The Solution
Rachelle explained how they identified the solution they found in Proggio. “We needed a PPM system to provide full-lifecycle project management, from intake and prioritizing to planning, execution, delivery, measurement and reporting.” They needed a PPM solution that brought a visual-first approach to project management. Because Proggio is way more user-friendly, “…we could see it being more widely adopted across all business units, making Proggio our standard enterprise PPM system.”
Results
- Proggio was widely adopted with it’s ease if use and unlimited user policy
- A fine tuned intake process for gathering requirements
- Standardized and objectively focused prioritization process
- Centralized location for project data that keeps everyone informed
- Established a proactive risk mitigation process
- Partnership with Proggio support for customized and focused customer support experience
“Proggio stood out because it was far more lightweight in regard to system administration and way more user-friendly than other options out there…everything is centralized on Proggio, and it’s very user-friendly.”
Raechelle Raimondo
Sr. Director of Corporate Business Solutions & IT Governance, Hydrafacial
Favorite Feature
“We could see that Proggio would be a true partner, not just a vendor, that we could be part of their vision and roadmap,” Raechelle said. “We worked closely with their product team to build project intake into our application. We knew right away that they were willing to listen and work with us to deliver solutions that meet our needs.”
